KINESIS LABAsk naturally
“How do I request a salary certificate?” or “Where can I find the leave policy?” Start a conversation without knowing the document name or service category.
K:/ SOLUTIONS / HR HELPDESK
HR HELPDESK
Employee support with a built-in AI assistant.
A built-in AI assistant helps employees navigate policies, understand HR processes, and find their next step. Source-linked guidance and a direct path to your HR team, inside one branded helpdesk.
BUILT-IN AI ASSISTANTPOLICY-BASED ANSWERSLINKED SOURCESHUMAN SUPPORT
BUILT INTO THE HELPDESKStart with a question.
Start with a question.
Leave with a next step.
Employees can ask in their own words. The AI assistant is designed to use your approved HR knowledge to explain the process, point to its source, and guide the employee toward the right service.
Check the source
Guidance is presented with a linked policy or document so employees can review the original information and understand where the answer comes from.
Take the next step
Move from guidance to a request, or contact HR when the question needs personal attention. The assistant sits alongside your people and processes.
Continue the conversation
Ask a follow-up to clarify a step or explore the guidance further, within the same assistant experience.
Grounded in your organization
Build the knowledge base from your policies, benefits information, forms, and onboarding guidance. Define the content scope and review process with your HR team.
Keep people in the loop
Use AI for everyday guidance, with a clear route to HR for sensitive questions, exceptions, and decisions that need human judgment.
LESS BACK-AND-FORTHGive every question
Give every question
a place to go.
HR support often starts in an inbox, continues in a chat, and ends with another follow-up. Employees lose track of progress. HR teams spend time piecing together the context.
The built-in assistant gives everyday questions a starting point. When guidance is not enough, the connected helpdesk carries the work forward through a request, status updates, and support from the right person.
THE EXPERIENCEOne front door.
One front door.
A connected support journey.
Designed for the employee asking a question and the HR team moving it forward.
Ask the assistant
Describe what you need and explore guidance grounded in company knowledge.
Make a request
Choose the right service and share the details HR needs to help.
Follow the progress
See status updates, respond to questions, and keep the conversation together.
Close the loop
Receive an outcome with the request history in one place.
01 / FOR EMPLOYEESSupport that feels
Support that feels
easy to reach.
A familiar starting point for everyday needs, with the AI assistant within reach and a visible path to personal support.
Request with confidence
Salary certificates, employment letters, benefits questions, system access, and other HR services in a clear service menu.
Know what happens next
A personal request view puts status, recent updates, and outstanding questions within reach.
Find what you need
Bring frequently used forms, templates, and policy documents into the same employee experience.
02 / FOR HR TEAMSEvery case.
Every case.
A clear next step.
Move from scattered conversations to a focused service workspace. Give each request the context, ownership, and attention it needs.
Organize the queue
Review open requests, identify cases awaiting input, and focus on upcoming response deadlines.
Make ownership visible
Keep the assigned HR owner and current status alongside the employee’s request.
Keep context together
Use a case timeline and employee updates to make handovers and follow-ups easier.
YOUR ORGANIZATION. YOUR EXPERIENCE.Built to carry
Built to carry
your identity.
The Kinesis Lab identity shown here is a showcase. We shape the solution around your brand, service model, and internal language.
Let’s map your requirements ↗Brand & interface
Your logo, colors, naming, and employee-facing content.
Services & workflows
Request categories, assignment rules, statuses, and response expectations agreed with your HR team.
AI knowledge & ownership
Define the assistant’s approved sources, answer scope, review process, and path to human support.
Systems & access
Identity, permissions, and integration requirements scoped around your existing environment.
FROM DISCOVERY TO ROLLOUTStart with the work
Start with the work
your people need done.
We define the implementation around your priorities, then validate it with the people who will use it.
Map
Identify common requests, service owners, policies, and gaps in the current experience.
Configure
Shape the brand, service catalog, workflows, and knowledge structure.
Validate
Review the employee journey, HR operations, and AI answers with your team.
Roll out
Launch an agreed scope and refine it using feedback and service activity.
Make room for
the human work.
Put your HR knowledge to work through a built-in AI assistant.
Let’s shape the experience around your people.